TOMMY HILFIGER EQUESTRIAN

FAQ

General Information

In which countries can you shop online?
Currently you can travel to Austria, Belgium, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK shop.

 

Can I cancel my subscription to the Tommy Hilfiger Equestrian newsletter?
Yes. You can update your email settings by clicking the unsubscribe link. You can find this in the footer of every email we have sent you.

 

How can I find my forgotten password?
If you've forgotten your password, you can find it at My Account reset to default.

 

Where can I get a Gift Card?

Unfortunately, we currently do not offer gift cards online.

 

Order

How can I make sure that I have placed my order correctly?

After you have placed your order, you will receive a confirmation email with your order number and the billing and delivery address you selected.

 

Can I track my order?

Yes, the updated status of your order can be tracked in real time. To do this, go to Track Your Order (located in the header of the website) and enter your order number and zip code. There should also be a tracking number in the shipping confirmation that we send you by email.

 

Can I remove items from my order?

No, unfortunately no items can be removed after the order has been confirmed. All products that are ultimately not wanted can be returned free of charge within 60 days of purchase.

 

What should I do if I get the wrong post?
If you receive an item that is incorrect or that you did not order, send the product back.

 

Payment

Which payment methods can I use for my order?
We accept the following payment methods: credit card (Mastercard, Visa, American Express), PayPal, debit card and country-specific payment methods.

 

Why has my payment been declined?
Your payment could have been declined for one of the following reasons:
1. The card may have expired. Check that your card is still valid.
2. You could have run out of credit. Contact your bank and check that you are still within the approved credit limit.
3. You may have entered some of your information incorrectly. Check that you have filled in all the required fields correctly.
If none of the above three reasons apply, please contact your bank.

 

 

How do I get the invoice for my order?

When your package has been dispatched, you will receive a dispatch confirmation by email, in which you will also find a link to download your invoice.

 

Shipping

Where can I receive my order?

Your order can be sent to an address (place of residence, place of work, etc.) of your choice.

 

Can the delivery destination be different from the order country?

No. The country of destination of the delivery must correspond to the country of the order.

 

How long do I have to wait for my order to arrive?
The delivery times depend on the selected delivery method. Standard delivery usually takes 2–5 working days, depending on your country. For more details, please refer to our Shipping side.

 

How much do I pay for shipping?
You can use our shipping costs here . view

 

Can I track my order?

Yes, the updated status of your order can be tracked in real time. To do this, go to Track Your Order (located in the header of the website) and enter your order number and zip code. There should also be a tracking number in the shipping confirmation that we send you by email.

 

What is the standard shipping procedure?

If you have opted for standard shipping, we will send you a confirmation email as soon as your products are on their way to you (when your order leaves the warehouse). In this email you will find a tracking number and a link to the website of the shipping company. The courier will contact you directly to inform you of your delivery.

 

Items not in stock

Are items that are no longer in stock put back into stock?

If an item is out of stock, we will try to get it back in stock as soon as possible. If the article is no longer available, it will be removed from the website.

 

Returns

How do I arrange a return?

Returns are free and easy with us. Simply place the goods in the shipping package and stick the return label on it. Be careful not to cover other delivery labels.

 

To be on the safe side, please ask for a receipt. You will receive an email from us when we have processed your return. You will receive your refund within the next 10-14 days.

 

Do I have to pay for the return shipping?

Returns to tommy-equestrian.com are always free of charge. Simply use the return label included in the box.

 

How much time do I have for a return shipment?

All returns must be made within 60 days of receipt of the order confirmation email. tommy-equestrian.com reserves the right to refuse returns if they have been sent after the deadline or the items are not in the condition in which they were received by the recipient.

 

How do I know if tommy-equestrian.com has received my returned items?

When your package arrives at the warehouse and has been approved, you will receive a confirmation email for reimbursement.

 

When will I get the refund for my return?

That depends on your bank, but you will normally receive the refund within 10-14 days after your package arrives at the warehouse. We use the same payment method that you used for your purchase.

 

Counterfeiting

What should I do if I think I have ordered or bought a counterfeit item?

If you think you bought a counterfeit Tommy Hilfiger branded item, you can find out more at our information page on counterfeit products. You can support us in the fight against the illegal trade in counterfeit products and prevent others from falling victim to counterfeit products. Please report sellers who you believe are selling counterfeit products.